Mike Alley, Service Management Principal, Logicalis US, looks at the burning need for a configuration management framework in the face of 21 billion IoT "things'.

Mike Alley looks at the challenges facing CIOs operating in an increasingly user-driven business technology landscape – and identifies three key steps that could help smart CIOs to transform IT...

Mike Alley, Director of IT Service Management for Logicalis US, looks at the role IT Service Management (ITSM) solutions can play in helping CIOs to maintain control of increasingly complex...

Right now staffing accounts for more than 30% of the average IT budget – so it’s little wonder that headcount is always under scrutiny as companies look efficiencies and opportunities to manage...