It’s pretty clear that digital workplaces are here to stay
in one form or another. As a growing number of organisations move to make
flexible or remote working part of their permanent policy, there are clear
benefits to a digital workplace. From an employee perspective it reduces
commutes and provides good work-life balance and for employers can reduce
office real estate costs and open up hiring pools without geographic borders. In
fact, only 12% of workers want to return to the office full-time.
Whilst the pandemic accelerated digital transformation to
support remote working, many systems were implemented quickly but what truly is
a digital workplace?
Defining a digital workplace
Enabled by digital technology, a digital workplace encompasses
all the technology needed for an employee to do their work without the need to
be in a physical workspace. Ranging from HR platforms, to email, messaging and
virtual meeting tools, due to the rise in digital transformation most
organisations already have the technology in place.
To quote Gartner, this ‘new
work nucleus’ is a key element to modern workplace infrastructure, supported
by digital transformation. The intersection of the evolution of SaaS tools and
cloud adoption has allowed many businesses to benefit from not only in-built
business agility but worker mobility as well. However, whilst having a
geographically diverse workforce can be a benefit it can also be a hindrance
when it comes to be communication and collaboration.
Creating space for communication and collaboration
Collaboration is recognised as a critical area for
organisations looking for new sources of productivity and innovation. Cost
cutting and efficiency measures can achieve only so much; the next breakthrough
levels of business performance will come from the ability to tap into the
collective knowledge and creativity of your workforce. On top of this an
organisation’s innate culture is often cultivated in large part through
collaboration and communication. Without a physical space in which to encourage
this there is a chance that it could be lost.
Communication networks are what keep workforces connected
with colleagues, customers, and partners wherever they happen to be. However,
good communication does not automatically equate to smart collaboration.
The challenge lies in creating an environment where people
can work effectively together anywhere, anytime, in an engaging manner while
accommodating the needs of the new workplace.
A key method to support and encourage collaboration and
communication in a digital workplace is through unifying communication
technology. By removing barriers to communication and having a minimal number
of tools or channels, the probability of collaboration increases.
However, selecting the right tools that are intuitive and
fit business need whilst remaining secure can be a daunting challenge. Working
with a technology partner who can advise, implement and scale solutions
tailored to your business. Benefiting from a secure, integrated and completely
reliable communications infrastructure allows you to free up IT resource for
other strategic projects.
Recently, iCumulus, one of Australia’s leading supply chain
solution providers came to Logicalis looking for a scalable, reliable business
partner that could help them to scale operations and harness growth through
collaboration. We were able to help assess their needs and identify the right
solution for their workforce.
Rolled out at week before the pandemic hit, the digital
tools were perfectly positioned to support their transition to remote working,
as they moved to a digital workplace overnight. Not only did this allow the
business to quickly communicate and collaborate to customer need but has opened
up a global talent pool that wasn’t previously accessible. Through Logicalis’
expertise, their move to a digital workplace and implementing the right tools
to encourage clear communication and collaboration they have been able to build
scalable growth potential into their digital transformation.
Find out more about Logicalis’
communication and collaboration solutions here.